Privacy Policy

Identity and Domicile of the Responsible Party

Suintar Packaging S.A. de C.V. (hereinafter "SUINTAR"), domiciled in Chihuahua, Chihuahua, Mexico, is responsible for the processing and protection of your personal data, in accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.

For any questions or clarification regarding this notice or the processing of your data, you can contact us via email: info@suintar.com or by phone +52 614 419 2004.

Personal Data We Collect

To carry out the purposes described in this Privacy Notice, SUINTAR will collect and process the following personal data directly when you provide it to us through our contact forms, phone calls, or WhatsApp messages:

• ❖ Identification Data: Full name.
• ❖ Contact Data: Email and phone number.
• ❖ Labor/Commercial Data: Company (Business name or plant) you work for or represent.
• ❖ Commercial Information: Main interest (machinery, consumables, maintenance, consulting) and specific technical requirements regarding your production processes.
• ❖ Technical Data: IP address, browser type, and operating system, collected for security, fraud prevention, and statistical purposes.

SUINTAR DOES NOT collect sensitive personal data for the provision of its services.

Purposes of Data Processing

Your personal data will be used for the following main purposes, which are necessary for the service or product you request:

• ❖ Provide information, technical advice, and structured quotes about our industrial machinery, consumables, and maintenance services.
• ❖ Follow up on your contact requests and specific requirements for food processing and packaging.
• ❖ Manage the commercial and technical relationship, including support through our immediate assistance line.
• ❖ Fulfill obligations contracted with our clients.

Additionally, we will use your personal information for the following secondary purposes, which are not strictly necessary for the requested service but allow us to provide you with better attention:

• ❖ Sending information about new equipment, technologies, and updates to our catalogs of represented brands (Kolbe, Talsa, Ruhle, Boss, Jumainox, Detectronic, among others).
• ❖ Statistical, marketing (including campaigns on platforms like Google Ads), and quality evaluation purposes of our service.

If you do not want your personal data to be processed for these secondary purposes, you can send an email to info@suintar.com indicating your refusal.

Transfer of Personal Data

We inform you that your personal data will not be transferred, sold, or shared with third parties outside the company, except in cases provided for and authorized by Article 37 of the LFPDPPP, or when strictly necessary to comply with legal obligations or requirements of competent authorities.

ARCO Rights

You have the right to know what personal data we have about you, what we use it for, and the conditions of the use we make of it (Access). Furthermore, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); that we delete it from our records or databases when you consider that it is not required for the stated purposes (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition).

To exercise any of the ARCO rights, you must submit the respective request via an email addressed to info@suintar.com, including the following information:

• ❖ Full name and contact details to receive a response.
• ❖ Clear and precise description of the personal data with respect to which you seek to exercise any of the ARCO rights.
• ❖ Any other element or document that facilitates the location of the personal data.

We will respond to your request within a maximum of 20 business days.

Use of Tracking Technologies

We inform you that on our website we use cookies, web beacons, and other technologies (such as Google Tag/Google Analytics measurement tags and the Meta Pixel, from Facebook and Instagram) through which it is possible to monitor your behavior as an internet user, provide you with a better service and user experience when browsing our page, as well as for the optimization of our advertising campaigns on platforms like Google Ads and Meta Ads.

The information obtained through these technologies includes: visited web pages, interactions within the site, origin of the visit, and session duration. These technologies can be disabled by adjusting your internet browser settings.

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Modifications to the Privacy Notice

This privacy notice may undergo modifications, changes, or updates derived from new legal requirements, our own needs for the products or services we offer, our privacy practices, or changes in our business model.

Any modification to this privacy notice can be consulted directly on our website: https://suintar.com/, in the corresponding footer section.